Assistant Membership Manager
- Elevate member engagement through innovation and insight
- One of Australia's most prominent social and sporting venues
- L&D opportunities, free daily meals, exercise classes, golf/tennis clinics
About The Royal Sydney Golf Club
The Royal Sydney Golf Club, a private members club, is fortunate to be considered one of Australia’s most prominent social and sporting institutions, having proudly hosted a number of world class sporting events including the Australian Open on 15 occasions and the 2011 Davis Cup.
The Club offers exceptional hospitality experiences to complement its world class sporting facilities, which includes 18 tennis courts, bowling greens, croquet lawns, squash courts, snooker tables, a gym, swimming pools and 2 golf courses.
2025 is an exciting time to join the Club with its newly reopened Bay Course, with a fresh, innovative design, to reflect the original native heathland charm, having partnered with renowned architect Gil Hanse.
The role
The Club is seeking a proactive, organised and solution focused membership professional with a passion for collaboration and relationship building to support the Membership Manager in elevating member engagement through innovation and insight.
You will join a team of 3 who are integral in maintaining membership records, administering membership correspondence and driving engagement initiatives. This position will play a central role in developing reciprocal relationships, supporting strategic insights and ensuring that every member interaction reflects the warmth and excellence of Royal Sydney.
Responsibilities
Responsibilities
- Maintain the integrity of the membership database, ensuring accuracy and compliance.
- Manage member status changes including nominations, resignations, and life events.
- Lead the Club’s Reciprocal Program, collaborating with the Membership Manager and Member Engagement Director and relevant sub-committees.
- Support membership-related Sub-Committees including minute-taking and agenda preparation.
- Coordinate communication and follow-up for subscription renewals.
- Produce membership statistics and insights to support decision-making.
- Respond to member enquiries with professionalism and warmth across all channels.
- Assist in creating consistent and engaging membership communications.
- Collaborate across departments to enhance member engagement touchpoints.
- Support the planning and delivery of membership-related events.
- Promote adherence to Club membership policies and standards.
- Contribute to process improvements and digital transformation projects.
Essential Criteria - 2â3 years’ experience in a similar role.
- High level of computer literacy including proficiency in Microsoft Office Suite.
- Exceptional interpersonal and communication skills.
- Demonstrated ability to manage competing priorities in a calm and organised manner.
- Strong attention to detail with well-developed organisational and time management skills.
- Ability to interpret and work with both qualitative and quantitative data.
- Proactive, solutions-focused, and comfortable working independently and in a team.
Desirable Criteria - Experience within a private club or member based hospitality environment.
- Knowledge of membership / CRM systems.
- Demonstrated interest in process improvement and digital transformation.
- Experience supporting governance or sub-committee functions.
- An understanding of the unique traditions and service standards of a premium private club.
Some flexibility of schedule will be required for ad-hoc events outside standard office hours.
Come and work with us!
This is a rare opportunity to develop your career with a reputable, private and exclusive Sporting and Hospitality organisation. You will be rewarded with a competitive remuneration package, tailored learning and development opportunities and generous staff benefits including access to our world class sporting facilities, staff social events, staff meals, 20% discount on our cellar door and retail sports outlet and a staff Health and Wellbeing Program including an Employee Assistance Program.
We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.
Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impacts your ability to perform the key requirements of the role.
If this opportunity interests you, we look forward to hearing from you!
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Georgina Maia on (02) 8362 7000, quoting Ref No. 1239213.
