Membership Coordinator

• Learning & Development Opportunities
• One of Australia’s most prominent social and sporting venues
• Free exercise classes, golf classes & tennis clinics, daily staff meals

About The Royal Sydney Golf Club

The Royal Sydney Golf Club, founded in 1893, is one of Australia’s most prominent social and sporting institutions. Our staff are professional, engaged and recognised for their skill and talent. We all work together to progress the Club and to uphold its traditions; we aim for excellence, to lead and support each other, and to enjoy the experience.

The Role

Working within the close knit Membership team and reporting to the Membership Manager your primary purpose will be to assist with the daily operations and tasks of the department as well as projects and strategic plans when required. A successful candidate will be passionate, organised, have exceptional attention to detail and be able to interact in a highly personable and professional manner with members and internal departments whilst at all times demonstrating our core values.

Key Responsibilities will include:

• Assist with new membership nominations ensuring compliance with nomination guidelines.
• Assist with annual new member intake including correspondence to members, administration, collation and preparation of files for relevant Sub-Committees.
• Assist in facilitating compliance with membership management policies and procedures.
• Assist in coordinating annual subscription processes
• Answer member phone calls/emails and assist with enquiries
• Process changes to membership statuses (e.g. category, renewals, resignations)
• Collect data, track membership statistics and prepare reports as required.
• Maintain an accurate and up to date membership database.
• Manage Letter of Introduction requests to Reciprocal clubs.
• Provide overall administrative support (e.g. prepare agendas, minutes, reports, filing)
• Collaborate with various departments across the Club.
• Organise events and activities for existing and prospective members.
• Develop SOPs and templates, and identify opportunities for process improvements

Essential Requirements:

• 4-5 years’ experience in a membership or administrative/process driven role.
• Well-rounded computer literacy including Microsoft Excel, Word and Outlook.
• Well-developed written, verbal and interpersonal communication skills with a strong customer service focus.
• Exceptional attention to detail.
• The ability to interpret large data sets and work confidently with both qualitative and quantitative data.
• Highly developed organisational and time management skills with the ability to meet deadlines and manage conflicting priorities.

Work with Us!

• Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance Program
• Staff fund/bonus
• Daily staff meals
• Internal and external Learning & Development opportunities
• Additional Special Recreation Leave of 3 days per year.
• 17.5% loading on Annual Leave and Special Recreation Leave.
• 20% discount on purchases (wine, sporting goods from our retail store)
• Staff uniform provided and laundry allowance
• Monthly staff social events
• 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and Travelodge

Come and work with us!
   
We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.

Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impacts your ability to perform the key requirements of the role.

If you ready for your next career move, we can't wait to hear from you!

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Georgina Maia on (02) 8362 7000, quoting Ref No. 1208491.