Membership Manager

• Enjoy unique staff benefits including access to sporting facilities
• Have high impact in this influential role
• Be instrumental in creating exceptional member experiences

About The Royal Sydney Golf Club

The Royal Sydney Golf Club is one of Australia’s most prestigious private members’ clubs, renowned for its heritage, world-class facilities and exceptional member experience. Recognised nationally and internationally for sporting excellence, the Club offers a vibrant and welcoming community for its members.

We are seeking an experienced and service-focused Membership Manager to deliver an outstanding membership experience and oversee the full membership lifecycle. Reporting to the Member Engagement Director, this is a highly visible, member-facing role that supports new member integration, strengthens relationships with existing members and contributes directly to the Club’s overall Member Engagement strategy. You will work closely with senior leaders, Club Sub-Committees, and a small, dedicated team, enjoying a role that blends operational responsibility with relationship-building in a vibrant, high-profile setting.

Key responsibilities include

• Acting as a key point of contact for members and prospective members
• Building strong relationships and supporting new member integration
• Overseeing membership operations including elections, nominations, transfers and cessations
• Maintaining accurate membership data and managing member correspondence
• Supporting membership-related Committees and reporting requirements
• Leading, developing and motivating a small membership team
• Identifying opportunities to improve member experience and processes

 About you

• Experience in membership, customer experience or relationship management within a member-based or service organisation.
• Experience as a leader creating a positive team culture.
• Strong service ethos with excellent communication and organisational skills
• High attention to detail and confidence managing systems and data
• Comfortable working with membership fees and financial processes
• Approachable, professional and confident in a member-facing role

 Why choose us

• Extensive opportunities for Learning & Development
• Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance Program
• Daily staff meals
• 17.5% loading on Annual Leave and Special Recreation Leave
• Paid Parental Leave
• 20% discount on purchases (wine, sporting goods from our retail store)
• 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and Travelodge
• All day free street parking available, ferry and bus stop located outside the Club.

This is a unique opportunity to join one of Australia’s most prestigious private members’ clubs and play a key role in enhancing the member experience.

 

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Georgina Maia on (02) 8362 7000, quoting Ref No. 1265780.