About The Royal Sydney Golf Club
The Royal Sydney Golf Club, a private members club, is fortunate to be considered one of Australia’s most prominent social and sporting institutions, having proudly hosted a number of world class sporting events including the Australian Open on 15 occasions and the 2011 Davis Cup. It is recognised nationally and internationally for its world class sporting facilities which include two golf courses, 18 tennis courts, bowling greens, croquet lawns, squash courts, snooker tables, a gym, swimming pools, cafes, club bar, a dining room, accommodation rooms and multiple function rooms.
The Role
Reporting into the Clubhouse Operations Manager you will be responsible for leading the Reception team and to attend to the needs and enquiries of members and guests, and delivery of exceptional member service at Royal Sydney.
This is a full-time position which is required to be available to work a flexible roster which includes evenings and weekends as well as weekdays. Shifts ranging between 5:30am starts to 9:30pm finishes.
The key tasks include:
- Deliver the highest standard of service to members and their guests
- Ensure that a standard of excellence is maintained in the quality and presentation of the Reception area
- Ensure the Club’s rules and regulations are adhered to including enforcing the dress regulations
- Assist members and guests with all enquiries in a professional manner, or redirect to the most appropriate staff member if unable to assist
- Organise bookings for accommodation and confirm accommodation request prior to check in
- Perform check ins and check outs for members who are staying in the accommodation rooms
- Remain up to date at all times with the day’s events, fixtures and upcoming events in the Green Book
- Assist members and guests with purchases in the Cellar Door, and other Reception based retail initiatives.
- Involvement in responsible complaint and conflict resolution.
- Rostering & Payroll
- Creating and managing a Reception Operations Manual
- Provide leadership, motivation, direction, support, development and training to the Reception team
- Recruitment, induction and training of receptionists
Essential Criteria:
- 2+ years reception experience in a similar styled club or hotel.
- A natural leader who has a proven ability to take the initiative and motivate those around them.
- Experience in rostering & payroll
- Excellent interpersonal skills and a professional attitude
- Strong decision making and problem solving skills
- Proven commitment to member service and communication excellence (verbal and written)
- A creative mindset
- Flexibility with availability to work either morning or afternoon during the week and weekends
- Full working rights in Australia
What’s in it for me:
A supportive, respectful and collaborative environment with opportunities for development.
- Ample opportunities for Learning & Development including 24/7 access to an extensive learning platform
- Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance Program
- Staff fund/bonus at year end
- Daily staff meals
- 17.5% loading on Annual Leave and Special Recreation Leave
- Additional Special Recreation Leave of 3 days per year
- Paid Parental Leave benefits
- 20% discount on purchases (wine, sporting goods from our retail store)
- Uniforms provided plus uniform allowance
- 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and Travelodge
- All day free street parking available, ferry and bus stop located outside the Club.
We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.
Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impacts your ability to perform the key requirements of the role.
If you ready for your next career move, we can't wait to hear from you!