About the Royal Sydney Golf ClubThe Royal Sydney Golf Club is one of Australia’s most prestigious golf clubs. It provides a supportive workplace that values hard work, talent, enthusiasm and respect for traditions. It is recognized nationally and internationally for its world class facilities which include two golf courses, 18 tennis courts, bowling greens, croquet lawns, squash courts, a gym, pools, cafes, a fine dining restaurant, accommodation rooms and multiple function rooms. What will I be doingAn opportunity exists to join the Sport Operations team in the role of full-time Golf Operations Concourse Supervisor. With the outdoor golf services team as the first point of contact, this person will be responsible for ensuring that members and guests are consistency receiving world class service. In addition, they will oversee the day-to-day outside operations of the Club. We are seeking a natural people leader that is proactive, service-minded with strong communication skills and golf industry experience.Reporting to the Golf Operations Manager and working with the Director of Golf and greater operational team you will be exposed to all aspects of a higher operation including:Provide overall management of outside golf operations for the following key areas: concourse operations, driving range, indoor golf studio, motorized transport (including storage areas), club storage and daily set-upsEnsuring all members and guests are provided with an outstanding "Golfing Experience" by providing exceptional customer serviceProvide effective leadership for the Golf management team, giving direction to direct reports and motivating and supporting them to achieve the Clubs objectivesWork closely with departments to coordinate and run member eventsUphold and assist with development of operational policies, procedures What does the Club need from me?A passion for golf and excellence in customer service.Ability to work autonomously as well as within a teamStrong oral and written communication skillsExperience in managing, leading and developing front line employeesExperience in managing performance of staff for productive outcomesStrong administration skillsStrong experience and knowledge within the golf industryExcellent organisational skills with the ability to manage multiple tasks with competing deadlinesProficient in MiClub (preferred), and experience in inventory and stock control systemsExcellent interpersonal skills and a professional attitude in order to ensure the service provided to members and their guests is of the highest standard at all timesProven background in providing the highest level of customer experienceUnlimited working rights in Australia What we will offer youCompetitive salary and access to staff fund (bonus)Access to training and developmentFree daily staff mealsUniform supplied plus uniform allowanceAccess to sporting facilities20% discount on wine and sporting goods15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and TravelodgeAll day free on street parkingStaff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, virgin pulse wellbeing app, free counselling and mental fitness training sessions.If you are interested in this role, please submit your resume along with a covering letter outlining why you are the best candidate for the role. 60000 AUD Sydney 2000