About The Royal Sydney Golf Club The Royal Sydney Golf Club is a private members club which was founded in 1893. It is recognised nationally and internationally for its world class facilities which include two golf courses, 17 tennis courts, bowling greens, croquet lawns, a squash court, a gym, 2 pools, cafes, a fine dining restaurant, accommodation rooms and multiple function rooms. While upholding the important traditions of the Club, all staff members are encouraged to strive for constant excellence, leadership and enjoyment in all they do. Reporting into the Clubhouse Operations Manager, your main duties and responsibilities will include the following;Deliver the highest standard of service to members and their guestsEnsure that a standard of excellence is maintained in the quality and presentation of the Reception areaEnsure the Club’s rules and regulations are adhered to including enforcing the dress regulationsAssist members and guests with all enquiries in a professional manner, or redirect to the most appropriate staff member if unable to assistOrganise bookings for accommodation and confirm accommodation request prior to check inPerform check ins and check outs for members who are staying in the accommodation roomsRemain up to date at all times with the day’s events, fixtures and upcoming events in the Green BookAssist members and guests with purchases in the Cellar Door, and other Reception based retail initiatives.Involvement in responsible complaint and conflict resolution.Increase service standards and member/guest experienceRostering & PayrollCreating and managing a Reception Operations ManualThe main objective of this role is to attend to the needs and enquiries of members and guests ensuring that exceptional member service is delivered at all times. Essential Criteria:2+ years reception experience in a similar styled club or hotel.A natural leader who has a proven ability to take the initiative and motivate those around them.Experience in rostering & payrollExcellent interpersonal skills and a professional attitudeStrong decision making and problem solving skillsProven commitment to member service and communication excellence (verbal and written)A creative mindsetFlexibility with availability to work either morning or afternoon during the week and weekendsFull working rightsCOVID-19 Full vaccinationWhat’s in it for me:A supportive, respectful and collaborative environment with opportunities for development.Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities and access to an Employee Assistance ProgramDelicious daily staff meals20% discount on purchases (wine, sporting goods etc.)Uniforms provided plus uniform allowance 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and TravelodgeAll day free on street parkingRoyal Sydney provides a supportive workplace that values hard work, talent, enthusiasm and respect for traditions. Our people make the difference in our workplace and we are proud to be certified as a 2022 Great Place to Work®. If you ready for your next career move, we can't wait to hear from you! AUD Sydney 2000